What kind of AI features can you build into our product?+
Assistants inside your platform, chatbots for customer requests, pipelines that transcribe or summarize audio, video and documents, text and image generation in a CMS, and machine learning for sentiment, fraud alerts and forecasts. Each of these is something we have shipped for a client, and the case studies on this page show where.
Which AI models do you work with?+
We have shipped projects on the OpenAI API, Azure OpenAI, Google Vertex AI with Gemini Pro, Flash and Flash-Lite, and Stability AI for images. For classic machine learning we have used TensorFlow, PyTorch, scikit-learn and AWS SageMaker. We choose the model per task, and one system often uses more than one.
How do you keep an LLM from giving wrong answers?+
We do not trust raw output. Depending on the task, generated code is run against the real system before anyone sees it, a person approves the output first, or the model fills a fixed schema that is checked afterwards. In the Lokad assistant, 82% of generated scripts ran on the first try and 94% by the second, because failures were caught and retried before reaching the user.
Where does our data go?+
We can set up model access in your own cloud and provider accounts, under your API keys, so you control the terms and settings that apply to your data. Files, results and conversation history can stay in your infrastructure. For Lokad, conversation memory lives on Lokad’s own Azure event store.
How do you keep AI running costs under control?+
By sending each job to the cheapest model that does it well enough, and by measuring cost per job from the first prototype. In the lecture transcription pipeline, choosing between Gemini Pro, Flash and Flash-Lite by task cut AI and API costs by up to 60%.
Can you add AI to the CRM, ERP or CMS we already use?+
Yes, and we usually recommend it over a separate AI tool. We have connected AI services to existing CRM, ERP and marketing systems, added OpenAI and Stability AI generation to the Umbraco editor, and built an assistant directly into a client’s own platform.
Do your engineers use AI in their own work?+
Yes. Our engineers use AI tools in day-to-day delivery. By our own estimate this makes delivery about 3x faster. That is our figure, not an independent measurement, and every change still goes through code review and testing.